Account & privacy
Delete your account.
Leaving should be easy to understand. Here is how to ask us to close your account, what goes, what must stay for a while, and when it will be done.
Request account closure
In the RSN One app, open the Me tab and choose Delete my account. On the web, sign in and open Account & privacy at /member/settings, then choose account closure. Both paths file the same permanent deletion request.
What we delete
We close your account and delete your personal data: your profile, saved delivery addresses, and wishlist. Any rewards wallet balance is forfeited as part of closure.
What we retain, and why
Your order and invoice history is kept for as long as Nepal's tax and consumer-protection law requires, then removed. We retain those records only to meet those legal obligations.
Within 30 days
We complete account closures within 30 days and email you when it is done. Once complete, the deletion cannot be undone.
Cannot sign in?
Email the concierge at care@rsnone.com from the address connected to your account. We will help verify your request and file the same account closure for you.